Although I signed with them in November I had my first delivery 1-11-22. I would use them again. I use and would recommend them to anyone. Need to find a different location? Get oil when you need them without contract. We value your privacy. Air conditioning services and equipment to keep you cool. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh youre scheduled for today," my delivery came and my tank was at 1/4. Our educations resources are focused on home services, including generators, safety tips, indoor air quality, and more to improve your lifestyle. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. Oil & Propane Delivery, Heating, Cooling, Plumbing, He arrived at the expected time and spent time performing the necessary jobs for this tune up. Petro Home Services is currently rated 4.6 overall out of 5. Fixed everything, explained how to use system. When autocomplete results are available use up and down arrows to review and enter to select. 7 Where are the petrol stations owned by Shell? Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening. Stay away from Petro. Snaps (money) on the petro(l) (gasoline). Worst company if you need customer service. Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. Put $0 down on the latest energy-efficient systems. Established in 1958 in Winnipeg, MB, J.A. International Association of Better Business Bureaus. Higher propane, and especially home heating oil costs, may be stimulating increased consolidation in these industries, as well as a flight by consumers to high quality larger distributors such as ourselves.". In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. PERIOD. Petroleum Services Ltd. joined the Petroservice team in August 2019. Who is Petro Headquarters 9 W Broad St Fl 3, Stamford, Connecticut, 06902, United States Phone Number (800) 645-4328 Website www.petro.com Revenue $18.7M Industry Electricity, Oil & Gas Energy, Utilities & Waste Treatment Petro's Social Media Is this data correct? Petro Holdings, Inc. operates as a holding company. The technicians were professional. Yes, Petro Home Services offers warranties. Don't renew your contract with Petro. Regards Petro Home Services Glenn S. Elite 2023 Bordentown, NJ 284 402 4186 2/1/2022 Stay away. He was very professional and was able to asset the situation and solve it quick. Mrs. Tonya Bloom, Accounting Manager Additional Contact Information Fax Numbers (410) 238-4080 Primary Fax (410) 563-8475 Other Fax (410) 838-1600 Other Fax (410) 355-9284 Other Fax Phone Numbers. Finally, I got hold of number through much effort and got connected to customer service department and was told that a 'Field Supervisor' would call me back. I've been happy with them. Get buying tips about Utility Companies delivered to your inbox. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Exceeded my expectations! Maybe I need a better home address. They called at 2 and said they couldn't make it. Find your local office: See what services and offers are available in your area. Services, Home & Commercial Services, Emergency Services. Shame on us for not checking sooner but the bottom line is that they have been gouging us on pricing over 50% higher than the average in the area. Our story begins in 1985, when we were a business unit within what was then known as Commercial Equipment. They also charged me tax and i had to fight them on that. I am very happy I chose Petro Home Services. indoor air quality, and more to improve your lifestyle. View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews After I received my oil I checked my tank and I was only at a 1/2. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . Had our heat back in no time. Rude representatives refused to provide supervisors' contact info. We're the only name you need to know for all your heating, cooling and other home comfort. We have a business with several properties. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. Star Gas Partners LP said that another reason for Petro's financial difficulties . Do not use them!! We have service plans, equipment installation and repair services to meet your needs. Petro staff is always courteous, professional and does the job right the first time. ", In addition to this acquisition activity, Petro, our heating oil division, has added approximately 4,600 net new customers this past quarter through internal marketing. Category heating & air conditioning/hvac, heating . Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick. Our content is intended to be used for general information purposes only. fix it quickly, which we really appreciated with outside temperatures so low. Specialties: With over 100 years of experience, Petro Home Services provides home heating oil, propane, air conditioning, plumbing, generators, chimney, and home automation services to East Coast customers from Massachusetts to Virginia. Boiler serviced Corroded pipe repaired etc. Petro Home Services. Questions and Answers about Petro Home Services CEO | Indeed.com Start of main content Petro Home Services 50 3.0 Write a review Snapshot Why Join Us 181 Reviews 175 Salaries 91 Jobs 48 Q&A Interviews Photos Want to work here? The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. Ashlee Vance explores innovations in new tech, software, engineering, and science in places outside of Silicon Valley. These acquisitions represent over 20,000 customers, with an annual volume of approximately 19 million gallons. Find your local office: See what services and offers are available in your area. With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. I have fairly new furnace. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Automatic heating oil delivery and emergency service, Heating oil pricing plans to help manage heating costs, Equipment installation and repair services of systems from all leading brands, Special offers on new, energy-efficient heating systems, Installation, service and repair of central air and ductless mini-split AC systems from all major brands, Special offers on new, energy-efficient AC systems. expression. Service Technician. Ok fine. Unbelievably professional and courteous business all around. It went well. I should have known with all these 1 star reviews.. Next time Ill do my homework as you should too and NOT TRUST PETRO OIL. There was no cost, we have a contract with them. Unsubscribe easily. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Be the first one to find this review helpful. BBB is here to help. The British use petrol to refer to the U.S. gas. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. David Westin speaks with top names in finance about the week's biggest issues on Wall Street. As of June 2007, the companys largest shareholders were Capital Research and Management Company (a Capital Group company), with 7.3%, and Barclays, with 4%. I opted to do a payment plan where I would make monthly payments across 12 months rather than pay after delivery. That's peace of mind. The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. Petro Holdings . Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. Jeff Woosnam "Petro Home Services shares common values with our partner Habitat for Humanity as we're both committed to helping families feel safe and more comfortable in their homes," said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. Founded 1903 With Angi since July 2012 We're America's #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). Hence the high price. Would be there on Tuesday, cancelled again. TERRIBLE!!! Petro Home Services. However, each month marked subtle changes to the price a consumer will pay. A thick, flammable, yellow-to-black mixture of gaseous, liquid, and solid hydrocarbons that occurs naturally beneath the earths surface, can be separated into fractions including natural gas, gasoline, naphtha, kerosene, fuel and lubricating oils, paraffin wax, and asphalt and is used as raw material for a wide . Feel free to search through our home services resources and see if we can help to answer some of the questions you may have about various home systems, installations and maintenance requirements for By the third call and being placed on hold I told them to please just cancel the account and revoked permission for them to call my cell phone. Who is the CEO of Petro home services? Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! When autocomplete results are available use up and down arrows to review and enter to select. Talked to them on the phone (twice). I did notice that if you were more than 60 days late then they hold your oil for ransom. K.W. Jeff Woosnam Our educations resources are focused on home services, including generators, safety tips, Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Petro sells you a worthless service contract. 11/27/2018. Will never do business with them again. Along with Manitoba, we also offer services within Northern Ontario, in cities like Thunder Bay. Petro Home Services | Home Heating Oil, Propane, and AC Services. When did Petro Canada merge with Suncor Energy? I left them in December and went with another energy group. Love that Petro has great people working for them. Your home is one of your most valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now. Maspeth, NY 30d+. Petro am Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg. Indoor air quality: our team can install the latest indoor air quality systems in your current HVAC system to help you breathe healthier, cleaner air at home. I had a few red flags but since I was locked in I became stuck with them. Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather While other Alaska refineries were processing a wide variety of petroleum products, Petro Star's founders recognized the need for a refinery that would process only mid-end distillates such as heating oil, diesel and aviation fuels for homes and . This was the ceiling price we were quoted in summer 2022. Their parent company, Petro is rated an F on the BBB. Was told the tech would be out to today. How to Market Your Business with Webinars. Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. Founded 1903 With Angi since July 2012. I am an unhappy customer and I know I have choices and using this company is my worst choice. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. It went great - repairman was courteous prompt and professional, It was a repair on an electric dryer that was under warranty, Petro did a very good job and arrived within their time window. Included risks and uncertainties are the effects of the weather on the Company's financial results, competitive and propane and heating oil pricing pressures and other factors impacting the propane and home heating oil distribution industries. Petro Home Services accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa, Financing Available. Enter a Melbet promo code and get a generous bonus, An Insight into Coupons and a Secret Bonus, Organic Hacks to Tweak Audio Recording for Videos Production, Bring Back Life to Your Graphic Images- Used Best Graphic Design Software, New Google Update and Future of Interstitial Ads. They don't cover items that are expensive and break. Thank you, you have successfully subscribed to our newsletter! Need to file a complaint? Just got oil delivery. Yes, Petro Home Services offers emergency services. No, Petro Home Services does not offer free project estimates. Why does my dog like to lay on my side of the bed? Stewart (Tech #756) was great! I signed up for oil delivery in December as a new customer. Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. Unacceptable. I received a bill that was too high, I know that the oil is expensive, but raising the price of the oil from 4.30 to 6.79 is ridiculous. I would never use them in the future. We are commonly referred to as Petroservice, our registered business name. Home heating oil and propane services. time, or property do not do business with Petro. All Rights Reserved. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. There are many local companies out there does that. It was explained that after the 12 month period if I had overpaid I would receive a credit and if I underpaid I would have a balance. Talking with the customer rep her best response was their oil is SUPERIOR than most company. Petro Home Services offers the following services: Heating Oil, Heating & AC, Plumbing, Propane, Visit the Solution Center to Explore Articles. I receive at least three more calls from a customer care representatives that keep having me explain the situation over and over. STAR GAS ANNOUNCES SEVEN ACQUISITIONS It did not make sense since there was no problem before his arrival. He is also pleasant, helpful and willing to answer questions. . I am on my 3rd day with no heat or hot water with pneumonia. Thinking this must be a mistake I call Petro and am told that all payment plans end at that time and that 12 month payment plans are not issued beyond October. Petro is the best. Love their staff. I called 800-645-4328 but not working number. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I have no hesitation using them again. I ordered oil on January 25th 2022 100 gallons for $325. Why is Petro Oil So Expensive It all comes down to the plans that they are offering their customers actually. Who are the largest shareholders of Petro Canada? Petro Home Services insights Based on 122 survey responses Areas for improvement Overall satisfaction Sense of belonging Trust in colleagues Don't Trust Billing Clerk (Former Employee) - Remote - February 15, 2023 This company will hold your pay because the managers cannot tell the truth. Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. No, Petro Home Services does not offer a senior discount. They have been servicing our house for 20+ years. Until 1991, it was a crown corporation of Canada (a state-owned enterprise ). Did not rush. Natural gas services: use natural gas in your home? the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. This is a multi-location business. Recently had a small oil leak and Vincent came out right away. All Rights Reserved. Unsubscribe at any time. DON'T USE Petro. They need to have a more competitive price. In every single instance, we were misled by customer service representatives who dismissed our concerns, and were promised call-backs from managers who never reached out, and having our calls disconnected after more than twenty minutes on hold. Thats criminal, Putin or no Putin. Copyright 2022 Consumers Unified LLC. BBB Business Profiles generally cover a three-year reporting period. My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. I lost my heat on Sunday November 20, 2022. Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. According to the tenant, it was just an annual service visit. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers from Massachusetts to Virginia. I ask to get out even before a delivery was made and they hold you at ransom for $400 in order to get out. Whatever it was, they fixed it. Really great, friendly and thorough service. They have not kept their word and they care nothing about the time they make you wait. Since the beginning of Star's Fiscal Year 2000 (October 1, 1999), including these acquisitions, the Partnership will have purchased 18 propane and heating oil companies, representing over 60,000 customers and approximately 50 million gallons of annual volume at an aggregate purchase price of $58.4 million. Service: 800.645.4328 Become a customer Join the Petro family today for flexible pricing and payment plans, 24/7 customer service and so much more. round. Customer Service Supervisor. Save the money with fuel and hire technician for service when needed. The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. Call 888.735.5651 to join our family and learn more about services. Home Services in Phoenix, AZ. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Petro Home Services - Home Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. I was instead met with rude remarks and no solution. For example, in February, the cost was $3.20, and in October, it was only $2.90. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. You can rely on our experts to take care of many other home comfort services, too and our dedicated team is always working to provide better service. Our experts make it their mission to understand your home and the people in it. How could it be ok before and then not after. Total repair was diagnosed and fixed quickly. Technician was knowledgeable and thorough. Become a customer Contact us We're here whenever you need us, 24 hours a day, 7 days a week. Well guide you through the process. Copyright 2000 - 2023 Star Group, L.P. | THEY'RE BAD BUSINESS!! Minimum 15 minutes delayed. We offer everything from equipment installation, to repairs and replacements. In August 2009, Petro-Canada merged with Suncor Energy, with Suncor shareholders receiving approximately 60 percent ownership of the combined company and Petro-Canada shareholders receiving approximately 40 percent. History. STAMFORD, CT (October 18, 2000) -- Star Gas Partners, L.P. ("Star") (NYSE:SGU, SGH), a diversified home energy distributor and services provider specializing in heating oil, propane, electricity and natural gas, announced today that it has purchased or signed contracts to purchase seven propane and heating oil distributorships over the past three and one-half months. Call us anytime at 800.645.4328 with your questions or click the link below for the Contact Us form. They arrived on time and performed great. They are always professional. Petro Holdings, Inc. operates as a holding company. Thats the Petro promise. Please potential customer of Petro do not use this company. A link has directed you to this review. Its location on this page may change next time you visit. It bounced back. Robinson Pump Service Ltd. joined the Petroservice family. Additionally, HollyFrontier owns Petro-Canada Lubricants Inc. whose Mississauga, Ontario facility produces 15,600 . They would not deliver, they would let you run empty. heating & air conditioning/hvac, heating oil companies. (800) 645-4328 Want a quote from this business? I left the company. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They don't listen to their customers & charge outrageous oil prices without prior notice to their customer. Generators: installation, service and repair of backup generators for most major brands to make sure that your home stays up and running during any power outages. They installed a new boiler or furnace for oil. Come May I receive a bill for just under $2000. So if Vincent shows up just know everything will be okay. Through its wholly owned Petro subsidiary, Star is the nations largest retail distributor of home heating oil, serving approximately 385,000 customers in the Northeast and Mid-Atlantic. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. Their payment posting is very inaccurate. Deliveries are automatic and we never run out of fuel. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Why fireplace safety and cleaning your chimney matters. FAQ. I have to give a star and giving this company one is is way too much. This company tells you everything that makes one feel using this company will be the right choice. I am told someone will have to call me to do this. No, Petro Home Services does not offer eco-friendly accreditations. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. But they had done very good work up to that point so i just paid them. All backed by around-the-clock Customer service person was very nice, but repeatedly told me that they sell complete systems only and do not replace components. Petro has installed a new furnace and hot water heater over the last couple of years. The finished basement smell terrible as well. I want replace that first (so I can have CAC working until renovations begin), and then replace the other parts of the system in the house when the renovation is underway.